Frequently Asked Questions

Booking is free and guarantees that a space for your car will be ready on your chosen dates. We recommend booking a space at our car park as soon as you know your flight date — especially in the summer holiday season, on long weekends and over public holidays, when the car park is often fully booked in advance. If your plans change, cancelling your booking costs nothing.

There are 2 ways to book:

• By phone on +48 531 180 180 – our car park staff will reserve a space for you in our schedule.
• Using the booking form on our website – the system automatically calculates the exact price for your chosen period and can send a booking confirmation to your email address. Online bookings get a 10% discount.

Yes, if there are still free spaces on your chosen dates – but arriving without a booking does not guarantee that we can take your car. In that case, please give us a call, even on your way, on +48 531 180 180 to check that we can take you.

Please use the form on our contact page, send an email to biuro@solidparking.pl or call us on +48 531 180 180. We will update the details in your booking. Changing your booking is free of charge.

Yes, you can. If your plans change, please let us know and release your reserved space, so that we can offer it to other customers. Cancellation is free of charge. For prepaid bookings, please cancel your space 24 hours before your declared arrival time at the car park.

Our system gives every booking a unique number, which is shown in the summary once your booking is complete. You can also download it as a PDF. The booking confirmation is emailed to you if you enter your email address when booking. If the confirmation hasn’t arrived within a few minutes of booking, please check all the folders in your mailbox. If the email still isn’t there, you can contact us through the contact form or by phone. We will check that your booking has been saved and send the confirmation again.

There is no need. We send you an SMS the day before to remind you of your arrival time, and unless you tell us about a change, we expect you at the arrival time given in your booking (+/-30 minutes). If you plan to arrive much later, please let us know by phone, as this helps us plan airport transfers as we go.

Check-in at the airport opens about 3 hours before departure. Our driver will take you from the car park to Modlin Airport in 5 minutes. We therefore recommend arriving at our car park about 2 hours before your flight. During the summer holiday season and in the early morning (departures 5:30–6:30 a.m.) the airport is busier and check-in queues are longer – at these times we suggest allowing about 30 minutes more (2–2.5 hours before departure). Directions can be found on our Directions page.

Important before you arrive: please arrive as close as possible to the time given in your booking (+/-30 minutes).

Yes. The car park and transfer service operate 24 hours a day, 7 days a week, just like Modlin Airport. We handle early departures as well as late returns.

We don’t require you to leave your keys — as a rule, you take them with you on your trip. If you would rather leave them at the car park, we offer an optional, paid key deposit in a numbered, sealed, single-use envelope. The current price of this service is in our Price list.

We have two new shuttle buses. We work flexibly and adapt to our customers’ arrivals. We don’t have fixed departure times or a timetable. Transfers to Warsaw-Modlin Airport leave as soon as you arrive at the car park. Once you have parked your car and loaded your luggage, the driver will take you straight to the terminal. In practice, our shuttles leave on average about every 15 minutes, and the drive to Modlin Airport usually takes 5–6 minutes. The transfer to the airport, as well as the pick-up on your return and the ride back to the car park, are free of charge.

You will find our phone number on the confirmation you receive when you leave your car at the car park. When you are back, after going through passport control and collecting your luggage, please give us a call. The driver will be at Modlin Airport within a few minutes. We pick customers up opposite the Arrivals hall exit, by parking ticket machine no. 2. As our car park is very close to the Modlin Airport terminal, please call no earlier than once you are inside the terminal and have collected your luggage.

We are open 24 hours a day, so you can come at any time! The transfer to Modlin Airport runs around the clock, including at night. Our shuttles leave on average every 15 minutes.

Yes. Whether you arrive at 4:00 in the morning or at 8:00 in the evening, we provide a transfer to Modlin Airport. The early morning hours, especially around 3:30–4:30, are among the busiest times for both the car park and the airport, as the first flights from Modlin Airport take off at around 5:30. We are ready to serve customers at this time too, even when it’s busier – we have more staff on duty then.

We record return flight numbers and track their scheduled and actual landing times online, including any delays. If your flight is delayed, simply call us as usual once you are inside the terminal and have collected your luggage — this way we can pick you up from the airport when you are ready.

Please contact us by phone, by email or through the contact form. We will update your booking and note the new pick-up date. Additional days of parking are charged according to our Price list.

You can pay for our parking service in 3 ways:

• Cash or card at the car park
• Online – BLIK, bank transfer, card, Apple Pay / Google Pay (operated by PKO BP – eService) with an extra 1% discount
• Standard bank transfer

You choose your payment method in the last step of the booking form.

Discounts: booking online gives you a 10% discount, and paying online an extra 1% — 11% off in total.

Please ask for one when you arrive at the car park and receive your parking ticket. Every customer using the car park receives a receipt or an invoice.

The amount calculated in the form covers your chosen parking period plus the transfer to the airport and pick-up on your return — there are no hidden fees for these services. The price may change if you extend your stay, need a transfer for more people, or use optional extra services.

Absolutely. The car park has all the necessary security measures and more, such as a sturdy fence, lighting, a remote-controlled gate, 24-hour security, CCTV cameras at the entrance and a modern alarm and monitoring system from Solid Security. Your car stays protected at all times in the area reserved for car park customers.

If you are going away for a longer time, especially in winter, we recommend disconnecting the battery. If the battery still fails, we have professional jump starters and will help you start your car free of charge. We also have a tyre compressor and basic tools.